Customer Support Advisor - Fast-Paced, KPI-Driven

cnx

Manila

On-site

PHP 290,000 - 402,000

Full time

4 days ago

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Job summary

cnx in Manila seeks a Customer Service Advisor to handle inbound and outbound calls and online inquiries, delivering courteous service while resolving routine issues. The role requires basic product knowledge, strong communication, and a reliable, detail-oriented approach in a fast-paced environment.

The associate will maintain KPI-driven performance, document interactions, and strive to upsell additional products and services when appropriate.

Qualifications

High school diploma with three to six months of relevant experience preferred.
Courteous with strong customer service orientation.
Strong computer navigation skills and PC knowledge.
Ability to effectively communicate, both written and verbally.
Dependable with strong attention to detail.
Skilled in multi-tasking and able to adapt quickly to changes.

Responsibilities

Interface with customers via inbound/outbound calls or the Internet per client requirements.
Provide customer service support and resolution of routine problems.
Meet contractual KPIs for service delivery.
Clarify customer requirements and provide appropriate resolutions.
Greet customers courteously and maintain professional tone.
Track, document, and retrieve information in call tracking database.
Respond to inquiries by referring to published materials or senior staff.