Customer Experience Specialist

Recruitify_HR; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR is seeking a customer service specialist in the Philippines to assist clients via phone, email, and chat, delivering courteous, accurate support. You will resolve inquiries promptly, maintain knowledge of products, and document interactions for quality assurance, while collaborating with peers to elevate the overall customer experience.

This role suits a communicative, empathetic professional who thrives in a fast-paced environment and strives to solve problems efficiently.

Qualifications

• Bachelor’s degree in a relevant field.
• 1–3 years in customer service or related roles.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Empathetic, patient, and driven to solve problems.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve inquiries and issues promptly and effectively.
• Maintain knowledge of products to assist customers.
• Document customer interactions accurately for QA.
• Collaborate with team to improve service delivery.

Skills

Strong communication

Interpersonal skills

Fast-paced environment

Education

Bachelor's degree

Job description

Recruitify_HR is seeking a customer service specialist in the Philippines to assist clients via phone, email, and chat, delivering courteous, accurate support. You will resolve inquiries promptly, maintain knowledge of products, and document interactions for quality assurance, while collaborating with peers to elevate the overall customer experience.

This role suits a communicative, empathetic professional who thrives in a fast-paced environment and strives to solve problems efficiently.