Customer Success & Support Specialist

Recruitify_HR; Davao Region; On-site; PHP 201,000 - 312,000; Full time

Job summary

Recruitify_HR is seeking a results-driven Customer Service Representative in the Philippines to assist customers with product inquiries and service details, ensuring accurate information and friendly support. This role emphasizes clear communication, empathetic listening, and problem-solving to build lasting customer relationships.

You will resolve complaints, maintain records and documentation, collaborate with the team to improve service processes, and follow up to ensure satisfaction and

Qualifications

• Bachelor's degree in a relevant field.
• 1-3 years of experience in customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented mindset.

Responsibilities

• Assist customers with inquiries regarding products and services.
• Resolve customer complaints and provide appropriate solutions.
• Maintain customer records and documentation accurately.
• Collaborate with team members to improve customer service processes.
• Follow up with customers to ensure satisfaction and retention.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Education

Bachelor's degree in a relevant field

Job description

Recruitify_HR is seeking a results-driven Customer Service Representative in the Philippines to assist customers with product inquiries and service details, ensuring accurate information and friendly support. This role emphasizes clear communication, empathetic listening, and problem-solving to build lasting customer relationships.

You will resolve complaints, maintain records and documentation, collaborate with the team to improve service processes, and follow up to ensure satisfaction and