Customer Success Officer

J-K Network Services; Laguna; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

HMO

13th Month Pay

Performance Bonus and Incentives

Job summary

A logistics company located in Laguna is seeking a Customer Service Staff to manage back-office operations and respond to client inquiries. The ideal candidate should hold a bachelor's degree and have 1-2 years of experience in customer service. Responsibilities include ensuring timely resolution of client requests and supporting team members. The salary range is between Php18,000 and Php25,000 with benefits such as HMO and performance bonuses.

Qualifications

• At least 1–2 years of experience as a Customer Service Staff.
• Ability to attend face-to-face interviews.
• Can start as soon as possible.

Responsibilities

• Handles daily back-office customer service operations, responding to client inquiries via email and phone.
• Ensures all customer requests are addressed in a timely and professional manner.
• Provides support to team members by sharing product knowledge and best practices.
• Prepares and maintains reports on inquiry volumes and customer feedback.
• Acts as a point of contact for escalated customer concerns.

Skills

Customer Service

Effective Communication

Problem Solving

Education

Bachelor’s degree

Job description

Job Overview

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

Industry: Logistic Company

Work Schedule: Monday to Friday

Salary: Php18,000–Php25,000

Benefits

• HMO
• 13th Month Pay
• Performance Bonus and Incentives

Job Requirements

• Bachelor’s degree holder
• At least 1–2 years of experience as a Customer Service Staff
• Can attend a face‑to‑face interview
• Can start as soon as possible

Responsibilities

• Handles daily back‑office customer service operations, responding to client inquiries via email and phone
• Ensures all customer requests are addressed in a timely, accurate, and professional manner
• Provides support to team members by sharing product knowledge, best practices, and process guidance
• Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
• Acts as a key point of contact for escalated back‑office customer concerns, working toward effective resolution

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