Supply Chain Executive

J-K Network Services; Laguna; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

13th Month Pay

Job summary

A logistic company located in Laguna is seeking a Customer Support Supervisor to oversee daily customer service operations. The ideal candidate will manage client inquiries, provide support and training to staff, and ensure high-quality service. A bachelor’s degree and 3-5 years of supervisory experience in customer support are required. The role offers a competitive salary of Php25,000-Php35,000 along with benefits including HMO and 13th month pay.

Qualifications

• At least 3-5 years of experience as Customer Support Supervisor.
• Ability to manage back-office customer service operations.
• Skills in generating performance reports.

Responsibilities

• Manages daily back-office customer service operations.
• Ensures timely and professional responses to customer inquiries.
• Provides coaching and support to customer service staff.
• Generates reports on inquiry volumes and customer feedback.
• Handles escalated back-office customer issues.

Skills

Customer service management

Coaching and training

Communication skills

Education

Bachelor’s degree holder

Job description

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Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

INDUSTRY: Logistic Company

WORK SCHEDULE: Monday to Friday

SALARY: Php25,000-Php35,000

BENEFITS:

• HMO
• 13th Month Pay

Job Requirements:

• Bachelor’s degree holder
• With at least 3-5 years of experience as Customer Support Supervisor
• Can attend face to face interview
• Can start as soon as possible

JOB RESPONSIBILITIES

• Manages daily back-office customer service operations, addressing client inquiries through email and phone
• Ensures responses to customer requests are timely, accurate, and professional
• Provides coaching, training, and support to customer service staff to enhance performance and service quality
• Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance
• Serves as the main point of contact for escalated back-office customer issues

RECRUITMENT PROCESS

• Initial Interview
• Final Interview
• Job Offer

Working Location

Laguna Technopark Gate 1, City of Santa Rosa. City of Santa Rosa, Laguna, Philippines

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