Client Services Coordinator

J-K Network Services; Laguna; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

HMO

13th Month Pay

Job summary

A logistics company in the Philippines is looking for a Customer Service Staff to handle daily back-office operations. This role involves responding to client inquiries and supporting team members. The ideal candidate holds a Bachelor's degree and has 1-2 years of experience in customer service. The position offers a salary range of Php18,000 to Php25,000 and includes benefits like HMO and 13th Month Pay. Immediate start is preferred.

Qualifications

• Bachelor's degree holder eligible.
• At least 1-2 years of experience as a Customer Service Staff required.
• Must be able to attend face-to-face interviews.

Responsibilities

• Handles daily back-office customer service operations.
• Responds to client inquiries via email and phone.
• Ensures timely and professional customer request handling.
• Supports team members by sharing product knowledge.
• Prepares reports on inquiry volumes and customer feedback.
• Acts as a contact for escalated back-office concerns.

Skills

Communication skills

Customer service experience

Education

Bachelor’s degree

Job description

Overview

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

Industry

Logistic Company

Work Schedule

Monday to Friday

Salary

Php18,000-Php25,000

Benefits

• HMO
• 13th Month Pay

Job Requirements

• Bachelor’s degree holder
• With at least 1-2 years of experience as a Customer Service Staff
• Can attend face to face interview
• Can start as soon as possible

Job Responsibilities

• Handles daily back-office customer service operations, responding to client inquiries via email and phone
• Ensures all customer requests are addressed in a timely, accurate, and professional manner
• Provides support to team members by sharing product knowledge, best practices, and process guidance
• Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
• Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution
• If the position requires you to work overseas, please be vigilant and beware of fraud.
• If you encounter an employer who has the following actions during your job search, please report it immediately