Customer Service Staff (Logistic-Back Office)

J-K Network Services; Laguna; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

HMO

Government benefits

13th Month Pay

Sick Leave

Job summary

A logistics company in Binan Laguna is seeking a Customer Service Staff member to handle customer inquiries through various channels. The position requires a Bachelor's degree and at least one year of experience in back-office customer service operations. Responsibilities include providing information about products and coordinating with other departments for shipment updates. The role is on-site, with a competitive salary between Php18,000 and Php25,000, and includes benefits like HMO and 13th-month pay.

Qualifications

• At least 1 year of experience in back-office customer service operations.
• Ability to handle customer inquiries in a professional manner.
• Willing to work on-site and attend face-to-face interviews.

Responsibilities

• Handles customer inquiries and requests through email and phone.
• Provides accurate information regarding products and services.
• Coordinates with operations for timely shipment updates.
• Updates shipment records in the logistics system.

Skills

Customer service

Communication skills

Problem-solving

Education

Bachelor’s degree

Job description

COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Customer Service Staff

INDUSTRY: Logistic Company

WORK LOCATION: Binan Laguna

WORK SCHEDULE: Monday to Friday

SALARY: Php18,000-Php25,000

WORK SET UP: Work on site

BENEFITS:

• HMO
• Government benefits
• 13th Month Pay
• Sick Leave
• Government benefits

Job Requirements:

• Bachelor’s degree holder
• With at least 1 experience in back-office customer service operations
• Amendable to work on site
• Amendable to attend face to face interview
• Can start as soon as possible

JOB RESPONSIBILITIES

• Handles customer inquiries and requests through email and phone in a timely and professional manner
• Provides accurate information regarding products, services, billing, orders, or account concerns
• Handles client inquiries via email and phone regarding shipment status, documentation, and delivery schedules
• Coordinates with operations, warehouse, trucking, and overseas agents to ensure timely and accurate shipment updates
• Updates shipment records in the logistics system and ensures data accuracy

RECRUITMENT PROCESS (Face to Face)

• Initial Interview
• Final Interview
• Job Offer