Customer Service Associate - Logistics (Back Office)

J-K Network Services; Laguna; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

HMO

Government benefits

13th Month Pay

Sick Leave

Job summary

A logistics firm is seeking a Customer Service Associate to manage inquiries regarding shipment status and documentation. The ideal candidate should hold a Bachelor's degree and have at least one year of experience in customer service. Responsibilities include communicating with clients via email and phone, coordinating with operations, and maintaining accurate shipment records. This on-site role offers a salary between Php18,000 and Php25,000, and candidates should be available for immediate hiring.

Qualifications

• At least 1 year of experience in back-office customer service operations.
• Willingness to work on site and attend face-to-face interviews.
• Ability to start as soon as possible.

Responsibilities

• Handles customer inquiries and requests via email and phone.
• Provides accurate information regarding products and services.
• Coordinates with operations and overseas agents for timely shipment updates.
• Updates shipment records in the logistics system.

Skills

Customer service

Communication

Problem-solving

Education

Bachelor’s degree

Job description

COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Customer Service Associate - Logistics

INDUSTRY: Logistic Company

WORK LOCATION: Binan Laguna

WORK SCHEDULE: Monday to Friday

SALARY: Php18,000-Php25,000

WORK SET UP: Work on site

BENEFITS

• HMO
• Government benefits
• 13th Month Pay
• Sick Leave

Job Requirements

• Bachelor’s degree holder
• With at least 1 experience in back-office customer service operationsAmendable to work on site
• Amendable to attend face to face interview
• Can start as soon as possible

JOB RESPONSIBILITIES

• Handles customer inquiries and requests through email and phone in a timely and professional manner
• Provides accurate information regarding products, services, billing, orders, or account concerns
• Handles client inquiries via email and phone regarding shipment status, documentation, and delivery schedules
• Coordinates with operations, warehouse, trucking, and overseas agents to ensure timely and accurate shipment updates
• Updates shipment records in the logistics system and ensures data accuracy

RECRUITMENT PROCESS (Face to Face)

• Initial Interview
• Final Interview
• Job Offer