Administrative Staff

J-K Network Services; Laguna; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

HMO

Government benefits

13th Month Pay

Sick Leave

Job summary

A logistics services company in Binan Laguna seeks a Customer Service Staff to manage daily back-office operations and ensure timely client responses. The ideal candidate has a Bachelor's degree and 1-2 years of experience in customer service. Responsibilities include client communication, report preparation, and handling escalated concerns. The role requires on-site presence and offers benefits such as HMO and government benefits. Immediate start is possible.

Qualifications

• Bachelor’s degree holder.
• At least 1-2 years of experience as a Customer Service Staff.
• Amenable to work in Technopark, Binan Laguna.

Responsibilities

• Handles daily back-office customer service operations.
• Ensures all customer requests are addressed in a timely manner.
• Provides support to team members by sharing product knowledge.
• Prepares and maintains reports on inquiry volumes.
• Acts as a key point of contact for escalated customer concerns.

Skills

Customer Service

Communication

Education

Bachelor’s degree

Job description

Overview

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

Industry: Logistic Company

Work location: Binan Laguna

Work schedule: Monday to Friday

Salary: Php18,000-Php25,000

Work setup: On site

Qualifications

• Bachelor’s degree holder
• With at least 1-2 years of experience as a Customer Service Staff
• Amenable to work in Technopark, Binan Laguna
• Can attend face to face interview
• Can start as soon as possible

Responsibilities

• Handles daily back-office customer service operations, responding to client inquiries via email and phone
• Ensures all customer requests are addressed in a timely, accurate, and professional manner
• Provides support to team members by sharing product knowledge, best practices, and process guidance
• Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
• Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution

Benefits

• HMO
• Government benefits
• 13th Month Pay
• Sick Leave
• Government benefits

Recruitment Process (Face to Face)

• Initial Interview
• Final Interview
• Job Offer