Client Service Representative

J-K Network Services; Laguna; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

13th Month Pay

Job summary

A logistics company in Laguna is looking for a Client Services Officer to manage daily back-office customer service operations. The role requires a Bachelor's degree and 1-2 years of customer service experience. Responsibilities include responding to client inquiries, preparing reports, and supporting team members. The position offers a salary range of Php18,000-Php25,000 and includes benefits like HMO and performance bonuses.

Qualifications

• Bachelor's degree holder.
• At least 1-2 years of experience as a Customer Service Staff.
• Ability to attend face-to-face interviews and start as soon as possible.

Responsibilities

• Handles daily back-office customer service operations.
• Responds to client inquiries via email and phone.
• Ensures timely and accurate responses to customer requests.
• Provides support to team members.
• Prepares and maintains reports on customer interactions.
• Acts as a key contact for escalated customer concerns.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

Bachelor's degree

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Client Services Officer

INDUSTRY: Logistic Company

WORK SCHEDULE: Monday to Friday

SALARY: Php18,000-Php25,000

BENEFITS:

• HMO
• 13th Month Pay

Job Requirements:

• Bachelor’s degree holder
• With at least 1-2 years of experience as a Customer Service Staff
• Can attend face to face interviewCan start as soon as possible

JOB RESPONSIBILITIES

• Handles daily back-office customer service operations, responding to client inquiries via email and phone
• Ensures all customer requests are addressed in a timely, accurate, and professional manner
• Provides support to team members by sharing product knowledge, best practices, and process guidance
• Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
• Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution