Logistics Personnel

J-K Network Services; Laguna; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO

13th Month Pay

Performance Bonus

Incentives

Job summary

A logistics company in Laguna is seeking a Customer Support Supervisor with a Bachelor's degree and 3-5 years of experience. The ideal candidate will manage back-office customer service operations, ensuring a high standard of service and timely responses to inquiries. Responsibilities include coaching staff, generating performance reports, and acting as the main contact for escalated issues. Competitive salary and benefits offered, including HMO and 13th Month Pay.

Qualifications

• Minimum of 3-5 years of experience as a Customer Support Supervisor.
• Ability to handle escalated customer service issues professionally.
• Experience in back-office operations.

Responsibilities

• Manage daily customer service operations through email and phone.
• Ensure timely and accurate responses to customer requests.
• Provide coaching and training to improve service quality.
• Generate performance reports for the customer service team.
• Act as the main contact for escalated customer issues.

Skills

Customer service management

Coaching and mentoring

Communication skills

Problem-solving

Education

Bachelor's degree

Job description

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Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

INDUSTRY: Logistic Company

WORK SCHEDULE: Monday to Friday

SALARY: Php25,000-Php35,000

BENEFITS:

• HMO
• 13th Month Pay

Job Requirements:

• Bachelor’s degree holder
• With at least 3-5 years of experience as Customer Support Supervisor
• Can attend face to face interview
• Can start as soon as possible

JOB RESPONSIBILITIES

• Manages daily back-office customer service operations, addressing client inquiries through email and phone
• Ensures responses to customer requests are timely, accurate, and professional
• Provides coaching, training, and support to customer service staff to enhance performance and service quality
• Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance
• Serves as the main point of contact for escalated back-office customer issues

RECRUITMENT PROCESS

• Initial Interview
• Final Interview
• Job Offer

Working Location

Laguna Technopark Gate 1, City of Santa Rosa. City of Santa Rosa, Laguna, Philippines

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