Customer Support Back-Office Supervisor

J-K Network Services; Batangas City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO

Government benefits

13th Month Pay

Sick Leave

Job summary

A logistics company is seeking a Customer Support Back-Office Supervisor with 3-5 years of experience in customer service management. This role involves managing daily operations, ensuring quality service, and providing staff training. The ideal candidate is a bachelor's degree holder and amenable to work onsite in Technopark, Binan Laguna. A competitive salary and various benefits, including HMO and 13th month pay, are offered.

Qualifications

• Bachelor's degree holder required.
• 3-5 years of experience in customer support supervision.
• Ability to work onsite in Technopark, Binan Laguna.

Responsibilities

• Manage daily back-office customer service operations.
• Ensure timely and accurate responses to customer requests.
• Provide coaching and training to customer service staff.
• Generate performance reports on customer inquiries.
• Act as the primary contact for escalated customer issues.

Skills

Customer service management

Coaching and training

Report generation

Education

Bachelor’s degree

Job description

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Customer Support Back-Office Supervisor

INDUSTRY: Logistic Company

WORK LOCATION: Binan Laguna

WORK SCHEDULE: Monday to Friday

SALARY: Php25,000-Php35,000

WORK SET UP: Work on site

BENEFITS:

• HMO
• Government benefits
• 13th Month Pay
• Sick Leave
• Government benefits

Job Requirements:

• Bachelor’s degree holder
• With at least 3-5 years of experience as Customer Support Superviso supervisor.
• Amenable to work in Technopark, Binan Laguna
• Can attend face to face interview
• Can start as soon as possible

JOB RESPONSIBILITIES

• Manages daily back-office customer service operations, addressing client inquiries through email and phone
• Ensures responses to customer requests are timely, accurate, and professional
• Provides coaching, training, and support to customer service staff to enhance performance and service quality
• Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance
• Serves as the main point of contact for escalated back-office customer issues

Look for Ms. Riva

RECRUITMENT PROCESS (Face to Face)

• Initial Interview
• Final Interview
• Job Offer