Client Relations Officer

J-K Network Services; Laguna; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

HMO

Government benefits

13th Month Pay

Sick Leave

Job summary

A logistics company is looking for a Customer Service Staff member in Binan Laguna. This role involves handling back-office customer service operations, responding to inquiries, and providing support to team members. Candidates should hold a Bachelor’s degree and have 1-2 years of relevant experience. This on-site position offers a salary of Php18,000-Php25,000 and includes benefits such as HMO, sick leave, and 13th Month Pay.

Qualifications

• Bachelor’s degree holder.
• 1-2 years of experience as Customer Service Staff.
• Must be amenable to work on-site and attend face-to-face interviews.

Responsibilities

• Handle daily back-office customer service operations.
• Respond to client inquiries via email and phone.
• Prepare and maintain reports on inquiry volumes and service trends.
• Act as a key point of contact for escalated back-office concerns.

Skills

Customer service skills

Communication skills

Problem-solving

Education

Bachelor’s degree

Job description

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

INDUSTRY: Logistic Company

WORK LOCATION: Binan Laguna

WORK SCHEDULE: Monday to Friday

SALARY: Php18,000-Php25,000

WORK SET UP: Work on site

BENEFITS:

• HMO
• Government benefits
• 13th Month Pay
• Sick Leave
• Government benefits

Job Requirements:

• Bachelor’s degree holder
• With at least 1-2 years of experience as a Customer Service Staff
• Amenable to work in Technopark, Binan Laguna
• Can attend face to face interview
• Can start as soon as possible

JOB RESPONSIBILITIES

• Handles daily back-office customer service operations, responding to client inquiries via email and phone
• Ensures all customer requests are addressed in a timely, accurate, and professional manner
• Provides support to team members by sharing product knowledge, best practices, and process guidance
• Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
• Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution

Look for Ms. Riva

RECRUITMENT PROCESS (Face to Face)

• Initial Interview
• Final Interview
• Job Offer