Customer Success Advisor

Concentrix; Makati; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix is seeking an Advisor in the Philippines to handle inbound/outbound calls or internet inquiries, delivering customer service and resolving routine issues. The role emphasizes meeting KPIs, accurate documentation, and proactive problem solving in a fast-paced contact center environment.

The position requires a high school diploma or two years of college, with strong communication and multitasking abilities. Shifts may rotate and adaptability is essential for success.

Qualifications

• High school diploma or two years of college education.
• Ability to communicate clearly in writing and verbally.
• Strong customer service orientation.

Responsibilities

• Interface with customers via inbound/outbound calls or the internet according to client requirements.
• Provide customer service support and resolve routine problems regarding client products or services.
• Meet contractual KPIs and ensure quality service delivery.
• Clarify customer requirements and provide appropriate resolutions using available tools.
• Document information accurately and maintain call records in tracking systems.
• Offer additional products or services where applicable.
• Maintain professional and courteous communication with customers.

Skills

Customer service

Communication

Basic computer skills

Teamwork

Attention to detail

Adaptability

Education

Two years of college education

High school diploma

Tools

Basic computer knowledge

Job description

Concentrix is seeking an Advisor in the Philippines to handle inbound/outbound calls or internet inquiries, delivering customer service and resolving routine issues. The role emphasizes meeting KPIs, accurate documentation, and proactive problem solving in a fast-paced contact center environment.

The position requires a high school diploma or two years of college, with strong communication and multitasking abilities. Shifts may rotate and adaptability is essential for success.