Customer Experience Advisor

Concentrix Philippines; Angeles; On-site; PHP 223,000 - 312,000; Full time

Job summary

Concentrix Philippines in Clark is hiring a Customer Service Advisor to support our customers and ensure KPIs are met. The role involves clarifying requirements, providing resolutions, handling inquiries, and building rapport while maintaining professionalism in a fast-paced environment.

The ideal candidate has a high school diploma with 3–6 months of relevant experience, strong communication, good computer skills, and the ability to multitask and work both independently and in a team.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Able to multitask in a fast-paced environment.

Responsibilities

• Ensure service delivered to customers meets KPIs.
• Clarify customer requirements and provide resolutions using resources.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, friendly manner per procedures.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and document accounts as required.
• Assist in activities to improve customer satisfaction and business performance.
• Offer additional products or services where appropriate.
• Track, document and retrieve information in call tracking databases.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer Service

Communication

Multitasking

Computer Literacy

Team Player

Flexibility

Education

High school diploma

Job description

Concentrix Philippines in Clark is hiring a Customer Service Advisor to support our customers and ensure KPIs are met. The role involves clarifying requirements, providing resolutions, handling inquiries, and building rapport while maintaining professionalism in a fast-paced environment.

The ideal candidate has a high school diploma with 3–6 months of relevant experience, strong communication, good computer skills, and the ability to multitask and work both independently and in a team.