Customer Success & Support Advisor

Concentrix Philippines; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Concentrix Philippines in Quezon City is seeking a Customer Service Advisor to deliver service that meets contractual KPIs. The role requires courteous communication, empathy, and the ability to clarify customer requirements while using decision-support tools and resources to provide resolutions.

You will greet customers professionally, maintain basic knowledge of client products, document interactions, and log information in the call tracking system.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, written and verbal.
• Dependable with strong attention to detail.
• Multi-tasking ability; flexible and adaptable to change.
• Tolerance for repetitive work in a fast-paced environment.
• Team player or able to work independently.
• Demonstrate patience in all customer contact situations; willing to rotate shifts.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen to customer needs with empathy; build rapport.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work; annotate accounts as required.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

PC knowledge

Teamwork

Problem solving

Education

High school diploma

Job description

Concentrix Philippines in Quezon City is seeking a Customer Service Advisor to deliver service that meets contractual KPIs. The role requires courteous communication, empathy, and the ability to clarify customer requirements while using decision-support tools and resources to provide resolutions.

You will greet customers professionally, maintain basic knowledge of client products, document interactions, and log information in the call tracking system.