Customer Experience Advisor

Concentrix Philippines; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Service Advisor for PH North 2026 to deliver exceptional service and meet contractual KPIs in a fast-paced contact center environment.

The role requires a high school diploma with up to 6 months of relevant experience, strong communication skills, and solid PC navigation. You will rotate shifts and contribute to customer satisfaction while identifying opportunities to provide additional products and services.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong PC navigation skills.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; able to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and use decision-support tools to provide resolution.
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work including correctly noting accounts.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring to published materials or more senior staff.

Skills

Customer service orientation

PC navigation

Effective communication

Detail-oriented

Team player / independent

Multi-tasking

Shift flexibility

Education

High school diploma

Job description

Concentrix Philippines is seeking a Customer Service Advisor for PH North 2026 to deliver exceptional service and meet contractual KPIs in a fast-paced contact center environment.

The role requires a high school diploma with up to 6 months of relevant experience, strong communication skills, and solid PC navigation. You will rotate shifts and contribute to customer satisfaction while identifying opportunities to provide additional products and services.