Customer Service Pro: Growth, Training & Flexible Shifts

iQor (branded as iQor CXBPO™); Mabalacat; Hybrid; PHP 201,000 - 268,000; Full time

Job summary

iQor CXBPO is seeking a polite, professional Customer Service Call Center Agent to represent our clients by providing exceptional service to callers. You will handle a high volume of inbound and outbound calls, listen to customers, and deliver accurate, efficient responses while building trust with clients and colleagues.

Candidates should have strong communication, reliability, and the ability to work independently or as part of a team.

Qualifications

• Experience in customer service in a transaction-based environment (call center or retail) preferred.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and engage customers proactively.
• Build lasting relationships with clients and customers based on trust and reliability.
• Meet call center metrics while delivering excellent, consistent service.
• Aim for first call resolution and take ownership of customer needs.
• Educate customers about our clients' products and services.

Skills

Customer service

Empathy

Teamwork

Attendance

Shift flexibility

Education

High school diploma

G.E.D.

Trade/Vocational certificate

Job description

iQor CXBPO is seeking a polite, professional Customer Service Call Center Agent to represent our clients by providing exceptional service to callers. You will handle a high volume of inbound and outbound calls, listen to customers, and deliver accurate, efficient responses while building trust with clients and colleagues.

Candidates should have strong communication, reliability, and the ability to work independently or as part of a team.