Customer Experience Advocate

iQor; Davao City; Presencial; PHP 279.000 - 446.000; Jornada completa

Descripción de la vacante

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to customers via phone. We offer a customized career path, award-winning training, and industry-leading compensation as part of a culture that treats you like family.

In this role you will handle a high volume of inbound and outbound calls, listen to customers, resolve inquiries, and strive for first call resolution while maintaining call center metrics and delivering

Formación

• High school diploma or equivalent required.
• Experience in customer service in call center or retail preferred.
• Empathetic and compassionate approach preferred.
• Ability to work independently and in a team.

Responsabilidades

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members.
• Strive for first call resolution and take ownership of customer needs.
• Deliver excellent customer service through timely resolution of inquiries.

Conocimientos

Customer service

Call center

Teamwork

Attention to detail

Shift flexibility

Educación

High school diploma / GED

Descripción del empleo

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to customers via phone. We offer a customized career path, award-winning training, and industry-leading compensation as part of a culture that treats you like family.

In this role you will handle a high volume of inbound and outbound calls, listen to customers, resolve inquiries, and strive for first call resolution while maintaining call center metrics and delivering