Customer Service Trainee: Learn, Grow, & Make an Impact

iQor (branded as iQor CXBPO™); Manila; On-site; PHP 268,000 - 357,000; Full time

Job summary

iQor CXBPO in Manila, Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. Agents handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller.

The Customer Service Call Center Agent will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Qualifications

• Must demonstrate empathy and compassion.
• Must be able to work independently and in a team environment.
• Experience in a production environment.
• Ability to maintain accuracy and production standards.
• Physical attendance is key to success and necessary to meet objectives.
• Ability to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Empathy

Teamwork

Production environment

Accuracy

Attendance

Flexible shifts

Education

High school diploma or equivalent

Job description

iQor CXBPO in Manila, Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. Agents handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller.

The Customer Service Call Center Agent will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.