Customer Service Call Center Agent – Growth & Training

iQor (branded as iQor CXBPO™); Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

iQor CXBPO in Manila is seeking polite and professional Customer Service Call Center Agents to represent clients by providing remarkable service to customers via phone. You will handle a high volume of inbound and outbound calls, listening to understand the reason for the call and delivering accurate responses.

The role requires a high school diploma or equivalent, ability to work independently or in a team, and flexible shifts including nights and weekends. Consistent attendance is essential.

Qualifications

• Experience in customer service, preferably in a call center or retail setting.
• Ability to work independently and within a team.
• Predictable and consistent attendance is essential.
• Willingness to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients and customers based on trust and reliability.
• Understand and strive to meet call center metrics while delivering excellent service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Follow instructions for one-call resolutions to customer issues.
• Educate customers about clients' products and services.

Skills

Customer service

Teamwork

Attendance

Independent work

Flexible schedule

Communication

Education

High school diploma or equivalent

Job description

iQor CXBPO in Manila is seeking polite and professional Customer Service Call Center Agents to represent clients by providing remarkable service to customers via phone. You will handle a high volume of inbound and outbound calls, listening to understand the reason for the call and delivering accurate responses.

The role requires a high school diploma or equivalent, ability to work independently or in a team, and flexible shifts including nights and weekends. Consistent attendance is essential.