Customer Service Trainee: Learn, Grow, Earn More

iQor (branded as iQor CXBPO™); Bacolod; On-site; PHP 240,000 - 360,000; Full time

Job summary

iQor (branded as iQor CXBPO™) in Bacolod is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. You will handle a high volume of calls and strive to create a positive experience for every caller.

The role emphasizes empathetic service, ability to work independently and in a team, and meeting productivity and quality standards within a supportive culture.

Qualifications

• Empathetic and compassionate demeanor.
• Ability to work independently and in a team.
• Experience in a production environment.
• Maintain accuracy and meet production standards.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Place outbound calls and communicate with enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Empathy

Independent work

Production environment

Accuracy

Attendance

Flexible shifts

Education

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent

Job description

iQor (branded as iQor CXBPO™) in Bacolod is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. You will handle a high volume of calls and strive to create a positive experience for every caller.

The role emphasizes empathetic service, ability to work independently and in a team, and meeting productivity and quality standards within a supportive culture.