Customer Service Agent Trainee — Flexible Shifts & Growth

iQor (branded as iQor CXBPO™); Mabalacat; Híbrido; PHP 201.000 - 357.000; Jornada completa

Descripción de la vacante

iQor CXBPO in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients with remarkable service via phone. Agents handle high volumes of inbound/outbound calls, listening to understand issues and provide accurate, efficient responses.

Role emphasizes empathy, team collaboration, and maintaining production standards while meeting call center metrics. This on-site position requires flexibility for nights and weekends and a high school diploma or

Formación

• High school diploma, GED or equivalent required.
• Ability to work independently and in a team.
• Empathy and compassionate communication.
• Flexibility to work any shift, including nights and weekends.

Responsabilidades

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and teammates based on trust and reliability.
• Understand and strive to meet call center metrics while providing excellent and consistent service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Follow instructions for one call customer resolution.
• Deliver excellent service through timely resolution of inquiries and concerns.
• Educate customers about our clients' products and services.

Conocimientos

Empathy

Teamwork

Production exp

Accuracy

Attendance

Shift flexibility

Educación

High School Diploma

GED

Trade/Vocational

Descripción del empleo

iQor CXBPO in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients with remarkable service via phone. Agents handle high volumes of inbound/outbound calls, listening to understand issues and provide accurate, efficient responses.

Role emphasizes empathy, team collaboration, and maintaining production standards while meeting call center metrics. This on-site position requires flexibility for nights and weekends and a high school diploma or