Customer Service Call Center Pro - Growth & Training

iQor; Davao City; On-site; PHP 180,000 - 300,000; Full time

Job summary

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers via phone. You will handle high volumes of inbound or outbound calls and strive for a positive experience with every caller.

The role requires a high school diploma or equivalent, the ability to work independently and in a team, and a commitment to attendance and quality performance. Flexibility for night shifts and weekends is expected.

Qualifications

• Experience in customer service in a call center or retail environment preferred.
• Ability to work independently and in a team.
• Must maintain accuracy and production standards.
• Predictable and consistent attendance required.
• Flexible to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members.
• Meet department productivity and quality standards.
• Strive for first call resolution and ownership of customer needs.
• Educate customers about products and services.

Skills

Customer service

Teamwork

Attention to accuracy

Attendance

Shift flexibility

Education

High school diploma or equivalent

Job description

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers via phone. You will handle high volumes of inbound or outbound calls and strive for a positive experience with every caller.

The role requires a high school diploma or equivalent, the ability to work independently and in a team, and a commitment to attendance and quality performance. Flexibility for night shifts and weekends is expected.