Customer Service Agent: Growth, Training & Impact

iQor (branded as iQor CXBPO™); Davao City; On-site; PHP 240,000 - 360,000; Full time

Job summary

iQor (branded as iQor CXBPO™) is seeking a polite, professional Customer Service Call Center Agent to represent clients by delivering remarkable service to customers via phone in the Philippines.

You will handle a high volume of inbound/outbound calls, listen to customers, address inquiries, and provide accurate responses while aiming for exceptional caller experience. The role requires attendance and flexibility to work nights and weekends.

Qualifications

• Experience in customer service in transaction-based environments preferred.
• Able to work independently and as part of a team.
• Predictable and consistent attendance required.

Responsibilities

• Answer inbound calls with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust.
• Meet call center productivity and quality standards.
• Strive for first call resolution and own customer needs.

Skills

Customer service

Independent work

Attendance

Shift flexibility

Education

Diploma or equivalent

GED or vocational

Job description

iQor (branded as iQor CXBPO™) is seeking a polite, professional Customer Service Call Center Agent to represent clients by delivering remarkable service to customers via phone in the Philippines.

You will handle a high volume of inbound/outbound calls, listen to customers, address inquiries, and provide accurate responses while aiming for exceptional caller experience. The role requires attendance and flexibility to work nights and weekends.