Customer Service Agent - Growth Path & Flexible Shifts

iQor (branded as iQor CXBPO™); Dasmariñas; On-site; PHP 257,000 - 368,000; Full time

Job summary

iQor (branded as iQor CXBPO™) in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients with remarkable service via phone. You will handle high-volume calls and aim to create a positive experience for every caller.

We offer award-winning training, flexible shifts including nights and weekends, and a culture that values reliability and teamwork. High school diploma required; prior call center or retail experience preferred.

Qualifications

• Experience in customer service in a call center or retail environment.
• Ability to work independently and in a team.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance required.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Place outbound calls and communicate with enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Teamwork

Attention to accuracy

Attendance reliability

Night/weekend shifts

Education

High school diploma or equivalent

Job description

iQor (branded as iQor CXBPO™) in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients with remarkable service via phone. You will handle high-volume calls and aim to create a positive experience for every caller.

We offer award-winning training, flexible shifts including nights and weekends, and a culture that values reliability and teamwork. High school diploma required; prior call center or retail experience preferred.