Customer Service Call Center Specialist

iQor; Iloilo; On-site; PHP 279,000 - 446,000; Full time

Job summary

iQor Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers via phone. Agents handle high volumes of inbound or outbound calls, aiming for a positive caller experience and accurate, efficient responses.

The role requires high school diploma or equivalent, ability to work independently or in a team, and commitment to meeting productivity and quality standards, including night and weekend shifts.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Ability to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and call center team members based on trust and reliability.
• Understand and meet call center metrics while providing excellent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Deliver amazing customer service through effective resolution of inquiries and concerns.
• Educate customers about our clients products and services.

Skills

Customer service

Empathy

Communication

Teamwork

Attendance

Education

High school diploma

Job description

iQor Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers via phone. Agents handle high volumes of inbound or outbound calls, aiming for a positive caller experience and accurate, efficient responses.

The role requires high school diploma or equivalent, ability to work independently or in a team, and commitment to meeting productivity and quality standards, including night and weekend shifts.