Customer Service Agent: Growth, Training & Great Pay

iQor; Bacolod; On-site; PHP 201,000 - 312,000; Full time

Job summary

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers over the phone. You will handle a high volume of inbound and outbound calls, listen to customer needs, and provide accurate, helpful responses to maintain a positive caller experience.

Requirements include a high school diploma or equivalent, ability to work independently or in a team, and flexible shifts including nights and weekends,

Qualifications

• Experience in call center or transactional customer service.
• Ability to work independently and in a team.
• Predictable attendance is essential.
• Flexibility to work any shift including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service

Call center

Communication

Empathy

Attendance

Teamwork

Education

High school diploma or equivalent

Job description

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers over the phone. You will handle a high volume of inbound and outbound calls, listen to customer needs, and provide accurate, helpful responses to maintain a positive caller experience.

Requirements include a high school diploma or equivalent, ability to work independently or in a team, and flexible shifts including nights and weekends,