Customer Service Trainee: Grow Your Career in Support

iQor, Inc.; Davao City; On-site; PHP 240,000 - 360,000; Full time

Job summary

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients and deliver remarkable service to customers via phone. You will handle a high volume of calls, listen to customer needs, provide accurate responses, and strive for first call resolution.

This role emphasizes empathy, teamwork, and reliability, with training and growth opportunities. A flexible schedule, including nights and weekends, is required to meet client expectations and drive customer

Qualifications

• Emphasizes empathy and compassionate service.
• Able to work well both independently and in a team.
• Experience in a production environment preferred.
• Maintains accuracy and production standards.
• Regular physical attendance is required.
• Willingness to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and engage customers professionally.
• Build lasting relationships based on trust and reliability.
• Aim to meet or exceed call center metrics with quality service.
• Meet department productivity and quality standards.
• Strive for first call resolution and own customer issues.
• Follow procedures for one-call customer resolution.
• Provide accurate information and timely resolutions to inquiries.

Skills

Empathy

Teamwork

Independent work

Attention to accuracy

Attendance

Shift flexibility

Education

High school diploma or equivalent

GED

Job description

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients and deliver remarkable service to customers via phone. You will handle a high volume of calls, listen to customer needs, provide accurate responses, and strive for first call resolution.

This role emphasizes empathy, teamwork, and reliability, with training and growth opportunities. A flexible schedule, including nights and weekends, is required to meet client expectations and drive customer