Call Center Trainee: Growth Path & Training

iQor, Inc.; Manila; On-site; PHP 167,000 - 279,000; Full time

Job summary

iQor, Inc. in Manila is seeking polite, professional Customer Service Call Center Agents to represent our clients and deliver remarkable service to customers over the phone.

You will handle high volumes of inbound and outbound calls, listen to customers, address inquiries, and provide accurate, efficient resolutions while striving for first-call resolution. The role requires empathy, teamwork, accuracy, and the flexibility to work various shifts, including nights and weekends, in a production

Qualifications

• Empathy and compassion in customer interactions.
• Ability to work independently and as part of a team.
• Experience in a production environment.
• Maintain accuracy and meet production standards.
• Physical attendance is required to meet objectives.
• Flexible to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and engage customers professionally.
• Build lasting relationships with clients and customers based on trust.
• Meet call center metrics while delivering consistent service.
• Strive for first call resolution and take ownership of customer needs.
• Educate customers about clients' products and services.

Skills

Empathy

Independent work

Team environment

Production environment

Accuracy

Attendance

Flexible shifts

Education

High school diploma/GED/Trade certificate

Job description

iQor, Inc. in Manila is seeking polite, professional Customer Service Call Center Agents to represent our clients and deliver remarkable service to customers over the phone.

You will handle high volumes of inbound and outbound calls, listen to customers, address inquiries, and provide accurate, efficient resolutions while striving for first-call resolution. The role requires empathy, teamwork, accuracy, and the flexibility to work various shifts, including nights and weekends, in a production