Customer Service Trainee: Growth & Award-Winning Training

iQor; Bacolod; In loco; PHP 201.000 - 312.000; Tempo pieno

Descrizione del lavoro

iQor Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service via phone. You will handle a high volume of calls and strive to create a positive experience for each caller.

Agents listen to customers to understand needs, provide accurate responses, and maintain quality while meeting productivity metrics in a dynamic call center environment. Training and career growth are emphasized.

Competenze

• High school diploma or equivalent.
• Ability to work independently and in a team.
• Experience in a production environment.
• Ability to maintain accuracy and production standards.
• Physical attendance is essential.
• Flexible to work any shift, including nights and weekends.

Mansioni

• Answer inbound calls and greet customers with energy.
• Place outbound calls and communicate with enthusiasm.
• Build lasting relationships with clients, customers, and other call center team members.
• Understand and strive to meet call center metrics while providing excellent service.
• Meet department productivity and quality standards.
• Strive for first call resolution and own customer needs.
• Communicate and follow instructions for one-call resolution.
• Deliver amazing customer service through timely resolution of inquiries.

Conoscenze

Empathy

Teamwork

Production environment

Accuracy

Attendance

Shift flexibility

Formazione

High school diploma or equivalent

Descrizione del lavoro

iQor Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service via phone. You will handle a high volume of calls and strive to create a positive experience for each caller.

Agents listen to customers to understand needs, provide accurate responses, and maintain quality while meeting productivity metrics in a dynamic call center environment. Training and career growth are emphasized.