Call Center Trainee: Learn, Grow & Serve Customers

iQor (branded as iQor CXBPO™); Davao City; Presencial; PHP 240.000 - 300.000; Jornada completa

Descripción de la vacante

iQor CXBPO is seeking polite, professional Customer Service Call Center Agents in the Philippines to represent clients with remarkable service. You will handle high-volume calls, listen to customers, and provide accurate, efficient responses to inquiries.

Qualifications include a high school diploma, empathy, teamwork, and flexibility to work varied shifts, including nights and weekends. Training is provided to grow within a supportive, family-like culture.

Formación

• Ability to demonstrate empathy and compassion.
• Capable of working independently and in a team.
• Experience in a production/service environment.
• Maintain accuracy and meet production standards.
• Regular attendance and flexibility to work different shifts.

Responsabilidades

• Handle high volume inbound and outbound calls with professionalism.
• Deliver accurate information and resolve customer inquiries.
• Educate customers about clients' products and services.
• Meet and strive to exceed call center metrics for quality and productivity.
• Lend support to teammates to ensure smooth call center operations.

Conocimientos

Empathy

Teamwork

Independent work

Attention to detail

Production environment experience

Attendance/shift flexibility

Educación

High school diploma or equivalent

Descripción del empleo

iQor CXBPO is seeking polite, professional Customer Service Call Center Agents in the Philippines to represent clients with remarkable service. You will handle high-volume calls, listen to customers, and provide accurate, efficient responses to inquiries.

Qualifications include a high school diploma, empathy, teamwork, and flexibility to work varied shifts, including nights and weekends. Training is provided to grow within a supportive, family-like culture.