Customer Service Experience Champion — Call Center

iQor; Mabalacat; In loco; PHP 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients by providing remarkable service to customers via phone. The role handles a high volume of inbound or outbound calls and aims to create a positive caller experience while addressing inquiries.

You will meet department productivity and quality standards, strive for first call resolution, and collaborate with team members.

Competenze

• High school diploma or equivalent required.
• Experience in a call center or retail environment preferred.
• Ability to work nights and weekends and maintain consistent attendance.
• Excellent communication and problem-solving skills.

Mansioni

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with customers.
• Build lasting relationships with clients and customers based on trust and reliability.
• Meet productivity and quality standards and strive for first call resolution.
• Take ownership of customer needs and issues and follow instructions for one call resolution.
• Deliver excellent customer service through timely resolution of inquiries and concerns.

Conoscenze

Customer service

Teamwork

Attendance reliability

Flexible shifts

Formazione

High school diploma

Descrizione del lavoro

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients by providing remarkable service to customers via phone. The role handles a high volume of inbound or outbound calls and aims to create a positive caller experience while addressing inquiries.

You will meet department productivity and quality standards, strive for first call resolution, and collaborate with team members.