Customer Service Trainee — Award-Winning Training

iQor (branded as iQor CXBPO™); Iloilo; On-site; PHP 201,000 - 301,000; Full time

Job summary

iQor (branded as iQor CXBPO™) in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service via phone. You will handle high volumes of inbound or outbound calls, listen to customers, address inquiries, and provide accurate, efficient responses.

The role requires empathy, teamwork, and a commitment to hitting productivity and quality targets, including first-call resolution.

Qualifications

• Empathy and genuine care when assisting customers.
• Ability to work well both independently and in a team.
• Experience in a production environment or high-call-volume setting.
• Maintain accuracy and meet production standards.
• Reliable attendance and willingness to work varied shifts, including weekends.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Place outbound calls to customers with enthusiasm.
• Build lasting relationships with clients and customers.
• Aim for first call resolution and own customer needs.
• Follow instructions for one-call resolution and accurate responses.
• Educate customers about clients' products and services.

Skills

Empathy

Teamwork

Attention to detail

Attendance

Flexibility

Education

High school diploma / GED

Job description

iQor (branded as iQor CXBPO™) in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service via phone. You will handle high volumes of inbound or outbound calls, listen to customers, address inquiries, and provide accurate, efficient responses.

The role requires empathy, teamwork, and a commitment to hitting productivity and quality targets, including first-call resolution.