Customer Service Agent — Training & Growth Path

iQor; Davao City; On-site; PHP 207,000 - 289,000; Full time

Job summary

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. You will handle a high volume of inbound or outbound calls and aim for a positive caller experience.

The role emphasizes empathy, teamwork, accuracy, and flexibility to work any shift, including nights and weekends. A high school diploma or equivalent is required, and you will join a supportive team with award-winning training and growth

Qualifications

• Empathetic and compassionate approach to customers.
• Ability to work independently and within a team.
• Experience in a production environment.
• Maintain accuracy and meet production standards.
• Flexible to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Place outbound calls with enthusiasm.
• Build lasting relationships with clients and customers.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Educate customers about our clients products and services.

Skills

Empathy

Teamwork

Independent work

Production environment

Accuracy

Attendance

Shift flexibility

Education

High school diploma/ GED

Job description

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. You will handle a high volume of inbound or outbound calls and aim for a positive caller experience.

The role emphasizes empathy, teamwork, accuracy, and flexibility to work any shift, including nights and weekends. A high school diploma or equivalent is required, and you will join a supportive team with award-winning training and growth