Customer Service Trainee — Grow with Us

iQor; Davao City; On-site; PHP 240,000 - 300,000; Full time

Job summary

iQor is hiring Customer Service Call Center Agents in the Philippines to represent clients with professional, courteous service via phone. You will handle high volumes of inbound and outbound calls, aiming to deliver a positive experience and accurate, timely responses.

The role emphasizes empathy, reliability, and the ability to meet productivity and quality targets. A high school diploma or equivalent is required, with opportunities for growth and comprehensive training.

Qualifications

• Must be able to demonstrate empathy and compassion.
• Must be able to work independently and in a team environment.
• Experience in a production environment is preferred.
• Ability to maintain accuracy and production standards.
• Physical attendance is essential to success and meeting objectives.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and engage customers proactively.
• Build lasting relationships with customers and team members based on trust and reliability.
• Meet call center productivity and quality standards.
• Strive for first call resolution and take ownership of customer issues.
• Educate customers about our clients' products and services.

Skills

Empathy

Teamwork

Production experience

Accuracy

Attendance

Shift flexibility

Education

High school diploma/GED

Job description

iQor is hiring Customer Service Call Center Agents in the Philippines to represent clients with professional, courteous service via phone. You will handle high volumes of inbound and outbound calls, aiming to deliver a positive experience and accurate, timely responses.

The role emphasizes empathy, reliability, and the ability to meet productivity and quality targets. A high school diploma or equivalent is required, with opportunities for growth and comprehensive training.