Customer Service Agent in Training – Growth Path

iQor; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

iQor in the Philippines is seeking polite and professional Customer Service Call Center Agents to represent our clients and provide remarkable service to customers via phone.Agents may handle a high volume of inbound or outbound calls and should create a positive experience for each caller. They will listen to customers to understand the reason for their call and provide accurate responses.

Responsibilities include greeting customers with energy, building relationships, meeting productivity and

Qualifications

• Polite and professional communication with customers.
• Ability to work in a fast-paced production environment.
• Strong attention to detail and accuracy in data handling.
• Willingness to work night shifts and weekends as required.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Understand and strive to meet call center metrics while delivering excellent service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Deliver excellent service through timely resolution of inquiries and concerns.
• Educate customers about our clients' products and services.

Skills

Empathy

Teamwork

Independent work

Accuracy

Shift flexibility

Education

High school diploma or equivalent

Job description

iQor in the Philippines is seeking polite and professional Customer Service Call Center Agents to represent our clients and provide remarkable service to customers via phone.Agents may handle a high volume of inbound or outbound calls and should create a positive experience for each caller. They will listen to customers to understand the reason for their call and provide accurate responses.

Responsibilities include greeting customers with energy, building relationships, meeting productivity and