Customer Service Trainee: Grow with Expert Training

iQor; Davao City; On-site; PHP 223,000 - 335,000; Full time

Job summary

iQor is hiring a Customer Service Call Center Agent in the Philippines. You will professionally represent our clients, handling high volumes of inbound and outbound calls to deliver remarkable service and accurate responses. The role emphasizes empathy, reliability, and a positive customer experience.

The position requires a high school diploma or equivalent, with the ability to work independently or in a team, and flexibility to cover night and weekend shifts. On-site attendance is expected.

Qualifications

• Must be empathetic and compassionate.
• Able to work independently and in a team.
• Experience in a production environment.
• Ability to maintain accuracy and production standards.
• Physical attendance is essential to success.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Place outbound calls with enthusiasm.
• Build lasting relationships with clients, customers, and team members.
• Meet department productivity and quality standards.
• Strive for first call resolution and own customer needs.
• Educate customers about our clients' products and services.

Skills

Empathy

Teamwork

Production environment

Accuracy

Attendance

Flexible shifts

Education

High school diploma or equivalent

Job description

iQor is hiring a Customer Service Call Center Agent in the Philippines. You will professionally represent our clients, handling high volumes of inbound and outbound calls to deliver remarkable service and accurate responses. The role emphasizes empathy, reliability, and a positive customer experience.

The position requires a high school diploma or equivalent, with the ability to work independently or in a team, and flexibility to cover night and weekend shifts. On-site attendance is expected.