Customer Service Trainee: Call Center Growth Path

iQor; Davao City; On-site; PHP 268,000 - 357,000; Full time

Job summary

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone. You will handle a high volume of calls and should strive to create a positive experience for each caller.

You will listen to customers to understand the reason for their call, address inquiries, and provide accurate, efficient responses while maintaining production standards and empathy. Training is provided in a supportive culture.

Qualifications

• Empathy and compassionate customer service required.
• Ability to work independently and in a team environment.
• Experience in a production environment.
• Ability to maintain accuracy and production standards.
• Physical attendance is essential for success.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Place outbound calls with energy and enthusiasm.
• Build lasting relationships with clients, customers, and team members.
• Understand and strive to meet call center productivity and quality standards.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Follow instructions for one call customer resolution.
• Deliver amazing customer service through timely resolution of inquiries.
• Educate customers about our clients' products and services.

Skills

Empathy

Teamwork

Production experience

Accuracy

Flexible hours

Education

High school diploma/GED/Trade-Vocational

Job description

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone. You will handle a high volume of calls and should strive to create a positive experience for each caller.

You will listen to customers to understand the reason for their call, address inquiries, and provide accurate, efficient responses while maintaining production standards and empathy. Training is provided in a supportive culture.