Customer Service Team Leader (Binan Laguna)

J-K Network Services; Rizal; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

A logistics company in Rizal seeks an experienced Customer Support Supervisor to manage back-office customer service operations. Candidates should hold a Bachelor's degree and have 3-5 years of relevant experience. Responsibilities include ensuring customer inquiries are addressed accurately and coaching service staff. This full-time position offers a salary between Php25,000 and Php35,000, alongside health benefits and performance bonuses.

Qualifications

• Bachelor’s degree holder.
• At least 3-5 years of experience as Customer Support Supervisor.

Responsibilities

• Manages daily back-office customer service operations.
• Ensures timely, accurate, and professional client responses.
• Provides coaching and support to service staff.
• Generates reports on inquiry volumes and resolution times.
• Serves as main contact for escalated customer issues.

Skills

Customer service management

Performance coaching

Report generation

Client communication

Education

Bachelor's degree

Job description

On-site - Rizal 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

INDUSTRY: Logistic Company

WORK SCHEDULE: Monday to Friday

SALARY: Php25,000-Php35,000

BENEFITS

HMO

Job Requirements

Bachelor’s degree holder

With at least 3-5 years of experience as Customer Support Superviso supervisor.

Can attend face to face interview

Can start as soon as possible

JOB RESPONSIBILITIES

Manages daily back-office customer service operations, addressing client inquiries through email and phone

Ensures responses to customer requests are timely, accurate, and professional

Provides coaching, training, and support to customer service staff to enhance performance and service quality

Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance

Serves as the main point of contact for escalated back-office customer issues

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