Customer Service Specialist

Gratitude Philippines; Pasig; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Maintenance Organization (HMO)

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A customer service provider in Pasig is seeking a dedicated professional to respond to customer inquiries and provide product information. Candidates should possess a Bachelor’s degree and have 1-3 years of experience in customer service, particularly in a BPO environment. The role requires excellent communication and strong problem-solving skills, focusing on enhancing customer satisfaction. This is a full-time on-site position that offers various benefits including performance bonuses and health insurance.

Qualifications

• 1-3 years of experience in a customer service role.
• Ability to handle customer complaints effectively and provide insightful solutions.
• Strong problem-solving abilities and a customer-centric mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product or service information to customers and resolve issues.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve service processes.
• Conduct follow-ups to ensure customer satisfaction.

Skills

Excellent communication skills

Strong typing skills

BPO experience

Education

Bachelor’s degree in a relevant field

Job description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

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Description

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide product or service information to customers and resolve any issues they may have.
• Document customer interactions and maintain accurate records of conversations.
• Collaborate with team members to improve service processes and enhance the customer experience.
• Conduct follow-ups to ensure customer satisfaction and retention.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1-3 years of experience in a customer service role.
• Skills and Competencies: Excellent communication skills, strong typing skills, and BPO experience.
• Responsibilities and Duties: Ability to handle customer complaints effectively and provide insightful solutions.
• Qualities and Traits: Strong problem-solving abilities and a customer-centric mindset.
• Working Conditions: Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

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