Customer Service Representative (Team Leader)

J-K Network Services; Taguig; On-site; PHP 892,800 - 1,116,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Insurance

13th Month Pay

Vacation Leave Credits

Sick Leave Credits

Job summary

A leading IT service provider in Taguig is looking for an experienced Team Leader for Customer Service. The ideal candidate must hold a Bachelor's Degree, have at least 7 years in Customer Service, and 3 years as a Team Leader. Responsibilities include managing customer inquiries, providing training to employees, and maintaining records. The position involves a shifting schedule and requires immediate availability.

Qualifications

• At least 7 years of work experience as Customer Service.
• At least 3 years of work experience as Team Leader.
• Experience working in Financial or banking account.
• Willing to work at a shifting schedule.
• Amenable to work as soon as possible.

Responsibilities

• Responsible for responding to customer inquiries via phone call, email, or message.
• Provide ongoing training and knowledge to employees.
• Maintain accurate records for customer interactions and transactions.
• Provide leadership in Teams.

Skills

Customer Service

Team Leadership

Communication

Problem-solving

Education

Bachelor’s Degree

Job description

Overview

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

A leading IT industry that continuous providing services in software and other digital platforms that enable companies’ transformation for almost 60 years.

Location: McKinley, Taguig

Schedule: Shifting Schedule

13th month pay

Vacation Leave Credits

Sick Leave Credits

Job Requirements

Bachelor’s Degree Holder

At least 7 years of work experience as Customer Service

At least 3 years of work experience as Team Leader

Experience working in Financial or banking account

Willing to work at shifting schedule

Amenable to work as soon as possible

Job Responsibilities

Responsible for responding to customer inquiries via phone call, email or message.

Provide ongoing training and knowledge to employees

Maintain accurate records for customer interactions and transactions

Provide leadership in Teams

Others

Look for Ms. Lira

Recruitment Process: Face to Face

Initial interview

Final interview

JOB OFFER

Customer Service Back Office Support Account Management Team Player

Recruiter_Exec J-K

Recruiter J-K Network Services

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