After Sales Customer Service Representative

Recruitify_HR; Taguig; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Free Meals

Annual Company Trip

Sleeping Quarters

HMO

Sleeping Quarters

Job summary

A leading recruitment agency based in Taguig is looking for a Customer Service Representative with 1-3 years of experience in the BPO sector to deliver outstanding after-sales support. The ideal candidate should hold a Bachelor's degree and possess strong communication and customer service skills. Responsibilities include managing inquiries, scheduling, and providing solutions effectively. This is a full-time position with on-site work requirements in Metro Manila, Philippines.

Qualifications

• Proven experience in customer support within BPO.
• Ability to manage multiple interactions and prioritize tasks.
• Excellent communication and empathetic approach.
• Ability to manage multiple customer interactions and prioritize tasks.
• Empathy and a customer-first mindset.

Responsibilities

• Provide exceptional after-sales support to customers.
• Assist customers with inquiries and service requests.
• Ensure timely follow-up on service issues.
• Analyze customer problems and provide effective solutions promptly.
• Maintain accurate records of customer interactions and feedback.

Skills

Proficiency in English

Strong customer service skills

Effective scheduling abilities

Problem-solving skills

Education

Bachelor's degree in a relevant field

Job description

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

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Description

• Provide exceptional after-sales support to customers through various channels.
• Assist customers with product inquiries, concerns, and service requests.
• Manage customer scheduling and ensure timely follow-up on service issues.
• Analyze customer problems and provide effective solutions promptly.
• Maintain accurate records of customer interactions and feedback.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 1-3 years in international voice account in bpo sector
• Skills and Competencies: Proficiency in English language, strong customer service skills, effective scheduling abilities, and problem-solving skills
• Responsibilities and Duties: Ability to manage multiple customer interactions simultaneously and prioritize tasks effectively
• Qualities and Traits: Excellent communication skills, empathy, and a customer-first mindset

English Language Customer Service Scheduling Problem Solving

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