Client Services – Logistics Lead

J-K Network Services; Cavite City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO

Government benefits

13th Month Pay

Sick Leave

Job summary

A logistics company based in Cavite City, Philippines is seeking a Client Services – Logistics Lead to oversee the customer service operations. The successful candidate will manage daily inquiries, coach customer support staff, and handle escalated issues. This role requires a bachelor’s degree and 3-5 years of relevant experience. We offer benefits like HMO, 13th Month Pay, and other government-provided perks. This position is on-site in Binan Laguna.

Qualifications

• At least 3-5 years of experience as Customer Support Supervisor.
• Ability to manage daily back-office operations effectively.
• Strong communication skills for client interactions.

Responsibilities

• Manage daily back-office customer service operations.
• Ensure timely and accurate responses to customer inquiries.
• Provide coaching to customer service staff.
• Generate performance reports and analyze feedback.
• Serve as the main contact for escalated customer issues.

Skills

Customer Support Management

Coaching and Training

Report Generation

Client Communication

Education

Bachelor’s degree

Job description

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Client Services – Logistics Lead

INDUSTRY: Logistic Company

WORK LOCATION: Binan Laguna

WORK SCHEDULE: Monday to Friday

SALARY: Php25,000-Php35,000

WORK SET UP: Work on site

BENEFITS:

• HMO
• Government benefits
• 13th Month Pay
• Sick Leave
• Government benefits

Job Requirements:

• Bachelor’s degree holder
• With at least 3-5 years of experience as Customer Support Supervisor.
• Amenable to work in Technopark, Binan Laguna
• Can attend face to face interview
• Can start as soon as possible

JOB RESPONSIBILITIES

• Manages daily back-office customer service operations, addressing client inquiries through email and phone
• Ensures responses to customer requests are timely, accurate, and professional
• Provides coaching, training, and support to customer service staff to enhance performance and service quality
• Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance
• Serves as the main point of contact for escalated back-office customer issues

Look for Ms, Riva

• RECRUITMENT PROCESS (Face to Face)
• Initial Interview
• Final Interview
• Job Offer