Customer Service Director

Gratitude Philippines; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Performance Bonus

Equity Incentive Plan

Health Maintenance Organization (HMO)

Annual Company Trip

Free Meals

Sleeping Quarters

Sleeping quarters

Job summary

A dynamic company in customer service is looking for a Customer Service Manager in Quezon City. This role involves leading the customer service team to achieve goals and enhance customer satisfaction. Candidates should have a Bachelor's degree and 3 to 5 years of experience in customer service management. Key qualities include exceptional leadership, strong problem-solving abilities, and a focus on training and team development. The position is on-site and offers competitive perks such as health insurance and performance bonuses.

Qualifications

• Bachelor’s degree in Business Administration or related field required.
• 3–5 years of experience in customer service management.
• Strong work ethic required for successful team leadership.
• Excellent leadership, organizational and interpersonal abilities.

Responsibilities

• Lead the customer service team to achieve departmental goals.
• Develop strategies to improve customer service processes.
• Analyze customer feedback to identify areas for improvement.
• Train and mentor staff for high performance.
• Foster relationships with stakeholders for effective communication.

Skills

Proficient in English Language

Strong customer service

Problem-solving skills

Exceptional leadership qualities

Technical skills

Sales pitching and closure

Organizational skills

Interpersonal skills

Education

Bachelor’s degree in Business Administration or a related field

Job description

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Lead the customer service team to achieve departmental goals and maintain high customer satisfaction.
• Develop and implement strategies to improve customer service processes and enhance the customer experience.
• Analyze customer feedback and service metrics to identify areas for improvement.
• Train and mentor staff to ensure a skilled and motivated customer service team.
• Foster strong relationships with internal and external stakeholders to ensure effective communication and resolution of customer issues.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration or a related field.
• Experience Level: 3–5 years of experience in customer service management.
• Skills and Competencies: Proficient in English Language, with strong customer service and problem-solving skills.
• Skills and Competencies: Demonstrated strong work ethic, with technical skills relevant to the role.
• Skills and Competencies: Ability to effectively manage sales pitching and closure activities, along with strong organizational and interpersonal skills.
• Qualities and Traits: Exceptional leadership qualities with a focus on team motivation and development.

English Language, Customer Service, Problem Solving, Strong Work Ethic, Technical Skills, Sales Pitching and Closure, Organizational Skills, People Skills, Interpersonal Skills

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