Customer Service Support

Asia Peopleworks Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment agency in Philippines is seeking individuals for a customer service role. The position involves communicating with customers via telephone, email, and in person to provide information and assistance. Candidates should be graduates of any 4-year business or related course, possess active listening and problem-solving skills, and have strong written and oral communication skills. This is an excellent opportunity for those looking to start their careers in customer service.

Qualifications

• Graduate of any 4-year Business course.
• No experience required.
• Active listening, problem-solving, and customer service skills.

Responsibilities

• Confers with customers via telephone, email, or in person.
• Keeps records of customer interactions and transactions.
• Ensures appropriate responses to resolve customer problems.
• Refers customer concerns to designated departments.
• Provides feedback and replies to customer requests.

Skills

Active listening skills

Problem solving skills

Customer service

Written communication skills

Oral communication skills

Education

Graduate of any 4-year Business course or related course

Job description

JOB RESPONSIBILITIES:

• Confers with the customers by telephone, email, in person in order to provide information about products and services.
• Keep records of customers interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• Ensures that appropriate responses were made to resolve customers' problem.
• Refers customer's concerns to designated departments for resolution and processing.
• Provides feedback and reply to customers' concern and request.

QUALIFICATIONS:

• Graduate of any 4-year Business course or any related coursed
• No Experienced Required
• With active listening skills, problem solving skills, customer service
• Written and Oral Communication Skills