Customer Service Representative

Genius Global; Manila; On-site; PHP 25,000 - 35,000; Full time

Job summary

A customer service firm in Manila seeks dedicated individuals to provide exceptional support through various communication channels. Candidates should preferably have a Bachelor’s degree and strong communication skills, with fresh graduates also welcome. The role emphasizes teamwork and customer satisfaction in a dynamic environment.

Qualifications

• Fresh graduates or students are acceptable for the role.
• Possess a positive attitude and willingness to learn.
• Ability to focus on customer satisfaction and problem-solving.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues promptly.
• Maintain accurate records of customer interactions.
• Collaborate with team members to enhance customer satisfaction.

Skills

Strong communication skills

Interpersonal skills

Proficiency in customer service software

Team-oriented

Education

Bachelor’s degree in a relevant field

Job description

• Handle customer inquiries and provide exceptional support via phone, email, and chat.
• Resolve customer complaints and issues promptly and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer satisfaction and service quality.
• Assist in the development of customer service policies and procedures.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field is preferred.
• Experience Level: 0–2 years (Fresh graduate or student is acceptable).
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in using customer service software and tools.
• Qualities and Traits: Positive attitude and a willingness to learn.
• Qualities and Traits: Ability to work in a team-oriented environment.
• Responsibilities and Duties: Strong focus on customer satisfaction and problem-solving.