Customer Experience Specialist

Asia Peopleworks Inc.; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service company in the Philippines seeks a representative to engage with customers through phone, email, and in-person interactions. This role requires the ability to keep detailed records of customer interactions and resolve issues effectively. Ideal candidates should be graduates of a 4-year business course and possess strong communication and problem-solving skills. This is an excellent opportunity for individuals eager to provide top-notch customer support.

Qualifications

• Graduate of any 4-year Business course or any related coursed.
• Active listening skills, problem solving skills, customer service.
• Written and Oral Communication Skills.

Responsibilities

• Confers with the customers by telephone, email, in person in order to provide information about products and services.
• Keep records of customers interactions and transactions.
• Ensures that appropriate responses were made to resolve customers' problems.
• Refers customer's concerns to designated departments for resolution and processing.
• Provides feedback and reply to customers' concern and request.

Job description

• Confers with the customers by telephone, email, in person in order to provide information about products and services.
• Keep records of customers interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• Ensures that appropriate responses were made to resolve customers' problem.
• Refers customer's concerns to designated departments for resolution and processing.
• Provides feedback and reply to customers' concern and request.

QUALIFICATIONS:

• Graduate of any 4-year Business course or any related coursed
• With active listening skills, problem solving skills, customer service
• Written and Oral Communication Skills