Customer Service Representative

Family Eyecare Clinic Optometric Clinic; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A healthcare service provider in Metro Manila is seeking a Customer Service Representative to provide exceptional service through phone, email, and chat. Ideal for fresh graduates, the role requires a bachelor's degree and strong interpersonal skills. Responsibilities include resolving inquiries, educating customers, and maintaining records. Candidates should be positive and passionate about helping others. This position offers an opportunity to start a career in customer service with a supportive team environment.

Qualifications

• Fresh graduate or 0-2 years of experience in customer service.
• Positive attitude and a passion for helping others.

Responsibilities

• Provide exceptional customer service through various channels (phone, email, chat).
• Resolve customer inquiries and issues in a timely and professional manner.
• Educate customers about products and services to enhance their experience.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to improve service delivery.

Skills

Strong interpersonal skills

English proficiency

Knowledge of sales and marketing principles

Experience with customer relationship management (CRM) tools

Education

Bachelor’s degree

Job description

Description

• Provide exceptional customer service through various channels (phone, email, chat).
• Resolve customer inquiries and issues in a timely and professional manner.
• Educate customers about products and services to enhance their experience.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to improve service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree
• Experience Level: Fresh graduate or 0-2 years of experience in customer service.
• Skills and Competencies: Strong interpersonal skills and English proficiency.
• Skills and Competencies: Knowledge of sales and marketing principles.
• Skills and Competencies: Experience with customer relationship management (CRM) tools.
• Qualities and Traits: Positive attitude and a passion for helping others.