Customer Support

Topserve Service Solutions, Inc.; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service solutions company in Quezon City is seeking candidates to provide exceptional customer service. The role involves answering questions about products, processing orders, and performing administrative tasks. Candidates should have a Bachelor’s Degree and possess strong communication and negotiation skills. Fresh graduates are welcome to apply.

Qualifications

• Graduate of any Bachelor’s Degree (4-year course).
• Preferably with sales or customer service-related experience.
• Good verbal communication and negotiation skills.

Responsibilities

• Provide excellent customer service by answering questions.
• Maintaining relationships with current customers.
• Perform administrative tasks and answer phones.

Skills

Customer service skills

Communication skills

Negotiation skills

Data encoding accuracy

Education

Bachelor’s Degree (4-year course)

Tools

MS Word

MS Excel

Job description

Responsibilities

• Provide excellent customer service to members of company and other individuals seeking assistance by answering questions about products or services, processing orders and handling complaints.
• Maintaining relationships with current customers by providing them with product information and promotional offers.
• Ad to and meet set schedules, deadlines and quotas.
• Accurately and efficiently encode all data; Confirmed that entered data accurately aligns with original documentation/ requirement/s;
• Performing administrative tasks such as greeting clients, answering phones & scheduling appointments.
• Coordinating with other departments to ensure smooth operations.
• Perform any other office tasks as assigned by Manager.

Qualifications

• Graduate of any Bachelor’s Degree (4-year course).
• Preferably with sales or customer service-related experience.
• Good verbal communication and negotiation skills.
• Exhibit an excellent sense of honesty, integrity and confidentiality.
• Can encode with speed and accuracy.
• Proficient in MS applications (Word, Excel).
• Flexible for mall hours schedule.
• Fresh graduates are also welcome to apply.